FinanceHigh importance

JPMorgan, Schwab and Amazon block Meta's shopping agent, while Walmart opens its doors

CNBC reports that JPMorgan, Charles Schwab, Amazon, Neiman Marcus and Kohl's are blocking Meta Muse, an agent that browses and buys on the user's behalf, while Walmart decided to accept it. Amazon asked Meta to remove the store from Muse. An Accenture survey cited in the report shows that 71% of customers want an assistant in the bank app, but 82% want to approve each action. An audit of 51 retailers found only 11 with a deliberate position on agents, 5 restricting them, 37 blocking them by accident and none allowing purchases.